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Session Description:
For
financial institutions, the opening of a
new customer account offers significant
opportunities. If managed correctly, the
resulting relationship could last for
years, delivering long-term value to
both parties. Getting the customer’s
relationship started on the right foot
is important because it sets the tone
for future customer service experiences.
While compliance with anti-money
laundering and other account opening
regulations are required, institutions
must also ensure they enter into
profitable relationships with legitimate
and valid prospects while minimizing the
impact of fraud.
Many institutions’ risk management
strategies include leveraging the
authentication process to set account
privileges for new customers. Technology
providers are facilitating these
activities through the use of analytics
to provide risk scores based on
comparisons of information provided by
the applicant with proprietary
databases.
In this session, you will hear about the
key issues driving technology investment
in this area and how investments in
technology and redesigned processes are
being used to improve these critical
functions that are vital to the health
of your organization.
This session is appropriate for senior
financial executives with responsibility
for Retail Banking, Bank Technology, Customer Loyalty,
Customer Acquisition, Marketing, and Strategy
Groups.
About Eva Weber:
Eva Weber is an analyst at Aite Group, LLC, with a focus on
the regulatory and compliance issues facing financial
institutions. Ms. Weber brings to the position research and
analytical skills gained in five years as a practicing
attorney.
Her research with Aite Group focuses on the impact of
regulations on securities firms and banks. Areas of
concentration include fraud, hedge fund regulation, payments
markets, and industry response to Sarbanes-Oxley, USA
PATRIOT Act and other major initiatives.
Prior to joining Aite Group, Ms. Weber was an attorney with
McCormack & Epstein, a law firm handling primarily civil
defense matters for insurance companies and public
organizations. In that role, Ms. Weber represented insurance
carriers, advising them on legal strategies.
Ms. Weber received her Bachelor’s degree in political
science from the University of North Texas. She received her
Juris Doctor degree from Northeastern University. She is
admitted to the Massachusetts Bar and the U.S. District
Court, District of Massachusetts.
About Aite Group:
Aite Group is a leading independent research and advisory
firm focused on business, IT and regulatory issues and their
impact on the financial services industry.
Aite Group was founded by leading industry experts in
Banking and Securities & Investments. The corporate
philosophy of Aite Group is firmly rooted in the founders'
belief that in today's rapidly evolving financial services
industry, clients seek comprehensive, timely, actionable
advice.
Aite Group seeks to become a true partner, advisor, and
catalyst by exchanging ideas and challenging basic
assumptions to ensure that our clients always stay one step
ahead of the competition.
www.AiteGroup.com
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